Frequently Asked Questions

Find quick answers to your questions about our services

Admin Panel

5 Questions

How do I access the Admin Panel?

You can access the Admin Panel by logging in with your administrator credentials at the login page. Make sure you have the necessary permissions to access the admin features.

What features are available in the Admin Panel?

The Admin Panel provides comprehensive tools for managing your payment system, including user management, transaction monitoring, system configuration, security settings, and API key management.

How do I manage user permissions?

User permissions can be managed through the User Management section in the Admin Panel. You can assign different roles and permissions to users based on their responsibilities.

Can I customize the Admin Panel interface?

Yes, the Admin Panel interface can be customized to suit your preferences. You can modify the dashboard layout, choose different themes, and configure display settings.

How do I generate reports?

Reports can be generated through the Reporting section. You can create custom reports, schedule automated reports, and export data in various formats including PDF, CSV, and Excel.

General

2 Questions

What is HanuPay?

HanuPay is a comprehensive payment solution provider offering secure, reliable, and innovative payment processing services for businesses of all sizes.

How do I get started with HanuPay?

Getting started is easy! Simply sign up on our website, complete the verification process, and you'll be ready to accept payments within minutes.

Integration

2 Questions

How do I integrate HanuPay into my website?

We provide easy-to-use APIs and SDKs for various platforms. Our documentation and support team will guide you through the integration process.

Do you offer plugins for popular platforms?

Yes, we offer plugins for WordPress, WooCommerce, Magento, and other popular e-commerce platforms for quick and easy integration.

Payments

2 Questions

What payment methods do you support?

We support a wide range of payment methods including credit/debit cards, UPI, net banking, and popular digital wallets.

How long does it take to receive payments?

Payments are typically processed within 24-48 hours, with settlement times varying based on your bank's processing time.

Security

2 Questions

Is my payment data secure?

Yes, we use industry-standard encryption and security measures to protect all payment data. We are PCI-DSS compliant and follow strict security protocols.

What security certifications do you have?

We are PCI-DSS Level 1 certified and comply with all relevant data protection regulations including GDPR and local data protection laws.

Still have questions?

Our support team is here to help you 24/7

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